Our store makes every effort to make you happy and satisfied with your purchase. However, if you have any problems with your order and decide to return the product, we can always help you to do this.
Please read this policy before purchasing products in Our store.
- How many days you have to return a product
1.2. However, we would like to note that if you want to return an item due to the fact that the product does not meet the declared quality, you must contact us within 3 business days after receiving the product.
- How to return an item of improper quality
2.2. If you want to return an item because the item was damaged or you received the wrong item, we will need a photo/video to check the damage or confirm which wrong item you received. Your photo/video confirmation helps us understand what went wrong. It also helps us to prevent similar problems for you and other customers in the future.
2.3. As soon as we receive the photo/video and examine them, we will confirm whether you can make a refund.
2.4. After we confirm that you can return the item, we will inform you of the return address.
2.5. As soon as the item is delivered back to us, we will immediately give you a refund.
2.6. Please, pay attention! If your product is defective or broken after the first use, contact the manufacturer. We are not responsible for the quality of the product after the start of its use, since our store is a reseller.
- How to return an item of proper quality
- The size, shape, color, the style did not fit the buyer;
- You have realized that you do not need the product;
- The shade of the received item differs from the shade of the product from the photo on the site.
3.4. After we confirm that you can return the item, we will inform you of the return address.
3.5. As soon as the item is delivered back to us, we will immediately give you a refund.
- In what form can you get a refund
- Refund of your funds
- Exchange for another unit with the corresponding quality of the product you ordered.
- Who pays for the return shipping cost?
5.2. If you want to return the product due to the fact that the product you received is damaged, some components of the product are missing, the product was poorly packaged, etc., then we pay the cost of return delivery ourselves.